Frequently Asked Questions

You may be affected if you were a client of the business at any time between May 2019 and February 2026, the period during which the unauthorized activity took place. Based on current estimates, more than 1,000 individuals are potentially affected, and the investigation is still determining the full scope of who and what was affected. Many affected individuals did not state their state of residence when they provided their information, so this notice is addressed to potentially affected individuals wherever they live. If you were a prior client during that period, you should treat yourself as potentially affected and follow the steps on our resources page.

Remain vigilant: review your account statements and monitor your free credit reports. Consider placing a fraud alert or security freeze with the consumer reporting agencies. Step-by-step information is on our resources page.

It may be. The investigation has identified that prior clients were solicited to “invest” in cryptocurrency by a party purporting to represent the business or its owner. These solicitations were not authorized. If you received an investment or cryptocurrency solicitation purporting to come from this business, do not respond or send funds. Report it via the contact information on this site, to the FTC at reportfraud.ftc.gov, and to the FBI at ic3.gov.

The matter has been reported to law enforcement and remains under investigation. Notice of the incident has also been provided to the appropriate consumer protection authorities in 47 states, and additional investigations may be opened as that process continues. Those offices are not handling inquiries about this incident — please direct questions to the incident contact channel on this site.

Possibly. Notice of this incident has been filed in 47 states, and prior clients in many states may be affected. Because many affected individuals did not state their state of residence when they provided their information, this notice is not limited to the residents of any one state. Regardless of where you live, you can follow the steps on our resources page and contact your own state Attorney General’s office for general identity-theft guidance. A directory of every state Attorney General is available from the National Association of Attorneys General at naag.org/find-my-ag. For questions about this incident specifically, please use the contact channel on this site.

Yes. New information is posted on the Investigation Updates page as it becomes available and as the ongoing investigation permits.

Call the dedicated incident line at 930-410-6815, Email the incident team, or use the contact page.